❓ Frequently Asked Questions
Q1: Can I get samples before placing an order?
Yes, we can supply 1 or 2 sets of samples free of charge. However, customers are responsible for the shipping costs. We can also produce items based on your technical drawings or samples.
Q2: What is the quality standard of your brake pads?
We use eco-friendly materials and perform 100% testing before delivery. Our products meet Europe market standards and carry E-mark certifications.
Q3: How are the products packaged?
Generally, we use standard color boxes, neutral white boxes, or brown cartons. Customized branded packaging is available with proper authorization letters.
Q4: What is your typical delivery time?
Delivery usually takes 20 to 60 days after receiving the advance payment. The specific timeframe depends on the specific items and order quantity.
Q5: What are your accepted payment terms?
Our standard terms are T/T 30% as a deposit and the remaining 70% before delivery. We provide photos of the products and packaging before final payment.
Q6: What support services do you offer?
We provide a one-stop service experience. Our team is available 24/7 to assist with inquiries via various communication channels to ensure smooth cooperation.
MOAD AUTO
